All rates assume a South Africa-based rep. Mexico and U.S. teams available at higher tiers. Setup is one-time.
SENIOR BDR FLOOR
PIPELINE GENERATION
Starts at$2,100/ mo · per rep
160 hrs/mo·$400 setup·Month-to-month
Senior BDRs running outbound. Discovery-quality meetings on your calendar every week.
- Senior BDR pods, dialing your list every business day
- Daily activity reports in your inbox by 6pm local
- Weekly strategy call with the floor lead. Notes shared by EOD
- Script optimization on a 7-day cadence
- 10% QA listening on every rep, every week
- No-cost rep replacement in 2-3 weeks if performance slips
LEAD GENERATION
CONVERSATION ENGINE
Starts at$2,090/ mo · per rep
160 hrs/mo·$400 setup·Month-to-month
High-volume outbound. Fills the top of your funnel with conversations.
- Trained dialers running your script, every business day
- Daily call logs: dials, connects, conversations, transfers
- Connect-rate benchmarking by time-of-day
- Recordings stored 90 days, accessible to you on request
- List hygiene flagging on a rolling basis
- No-cost rep replacement in 2-3 weeks
CLOSING
INSIDE SALES
Starts at$2,800/ mo · per rep
160 hrs/mo·$500 setup·Month-to-month
Trained closers running discovery, demo, and contract from the floor.
- Closer runs discovery, demo, and contract — end to end
- MEDDICC by default, or your qualification framework
- Pipeline reporting with deal-by-deal commentary
- Weekly stuck-deal review with the floor lead
- Justin on every escalation and contract review
- CRM kept clean — notes after every call
INBOUND
CUSTOMER CARE
Starts at$1,999/ mo · per rep
160 hrs/mo·$350 setup·Month-to-month
Native English speakers handling inbound calls, support tickets, and retention.
- Voice, email, chat, and ticket — pick channels
- Daily CSAT, response time, and resolution metrics
- Weekly QA review on real recorded calls
- Helpdesk integration: Zendesk, Intercom, Freshdesk, HubSpot
- Escalation playbook agreed in onboarding
- No-cost agent replacement in 2-3 weeks
TICKETING
EMAIL SUPPORT
Starts at$1,750/ mo · per rep
160 hrs/mo·$300 setup·Month-to-month
SLA-managed email response and ticket handling. Lowest-noise way to take support off your plate.
- Default 4-hour SLA, faster on request
- Response time, resolution time, and aging tracked daily
- Macro library built and tested in week one — you own it
- Tone calibration to your voice, reviewed weekly
- Tier 1-2 technical support with proper documentation
- No-cost agent replacement in 2-3 weeks