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Insights, tips and strategies to help you improve your sales operations and customer service
The Role of Research in Effective Appointment Setting
Thorough research before reaching out to prospects can dramatically improve appointment setting success. This article outlines a practical research framework for B2B sales teams to increase meeting rates…
How to Train Customer Service Teams for Complex Problem Solving
Modern customer service extends beyond simple issue resolution. Today’s customers present increasingly complex problems that require advanced problem-solving skills. This article explores how to equip customer service teams…
Measuring What Matters in Inside Sales
Many inside sales teams track dozens of metrics but struggle to identify which ones truly impact business outcomes. This guide helps sales leaders focus on the key performance…
Building a Multi-Channel Approach to Appointment Setting
The days of relying on a single communication channel for appointment setting are gone. Decision-makers are bombarded with messages across multiple platforms, making it essential to develop a…
How Inside Sales Teams Are Evolving in 2024
The role of inside sales teams has changed in significant ways over the past few years. What was once seen as a support function for field sales is…
The Human Touch: Why Technology Cannot Replace Customer Service
The rise of chatbots, AI assistants, and automated support systems has transformed customer service operations. These technologies offer significant benefits: they are available 24/7, can handle multiple queries…
5 Common Mistakes in B2B Appointment Setting
Effective appointment setting is a cornerstone of B2B sales success. It creates opportunities for meaningful conversations with decision-makers and keeps your sales pipeline healthy. Yet many organisations struggle…
The True Cost of Poor Customer Service
Poor customer service costs businesses more than most organisations realise. The impact extends far beyond the immediate loss of a customer. This article examines the direct and indirect…
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